Refund and Returns Policy
Returns and Refunds Policy
Overview
At NalaynShareef.co.uk, we want you to be happy with your order.
If you change your mind, you can request a return within 14 days of receiving your item.
After this 14-day period, we may not be able to offer a refund or exchange, except where your legal rights apply (for example, if an item is faulty or not as described).
Return Eligibility
You may return items if they are:
– Unused
– In original condition
– In original packaging (where applicable)
– Returned with proof of purchase (order number, receipt, or confirmation email)
We currently accept returns for (subject to conditions above):
– Badges
– Scarf pins
– Hats
– Car hangings
– House frames
– Unused stickers
– Unopened diffuser fragrances
Non-Returnable Items
The following are not eligible for return unless faulty, damaged, or incorrect:
– Used stickers
– Opened or used fragrances/diffuser oils
– Items returned in a used or damaged condition caused after delivery
– Any personalised/custom-made items (if applicable)
How to Request a Return
To start a return, email us at info@nalaynshareef.co.uk within 14 days of delivery and include:
– Your order number
– The item(s) you want to return
– The reason for return (optional for change-of-mind returns, required for faulty/damaged claims)
– Proof of purchase
If approved, we’ll send return instructions and the return address.
Please do not send items back to the manufacturer.
Return Timeframe After Approval
Once your return is approved, please send the item back within 14 days of approval.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved.
If approved:
– Refunds are made to your original payment method
– Processing is typically completed within a few business days (timing may vary by bank/card provider)
Shipping Costs and Refunds
If you changed your mind:
– You are responsible for return shipping costs
– Return shipping costs are non-refundable
– If applicable, we may deduct return shipping/handling costs from your refund where clearly notified
If the item is faulty, damaged, or incorrect:
– Please contact us first at info@nalaynshareef.co.uk
– We will arrange an appropriate resolution, including refund/replacement and return shipping support where applicable
Original delivery charges:
– For valid cancellation returns under UK consumer law, the standard outbound delivery charge may be refunded as required by law
– Any premium/express delivery upgrade is non-refundable unless legally required
For higher-value returns, we strongly recommend using a tracked and insured postal service.
Late or Missing Refunds
If your refund hasn’t arrived:
1. Check your bank account again
2. Contact your card provider/bank (processing delays are common)
3. If still not received, email us at info@nalaynshareef.co.uk
Sale Items
Sale items are generally non-refundable unless faulty, damaged, or not as described.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange for the same item, contact info@nalaynshareef.co.uk with your order details and photos (if relevant).
Gift Returns
If the item was marked as a gift and sent directly to you:
– You may receive a gift credit (or equivalent store credit) once the return is approved
If the order was not marked as a gift:
– Refunds are issued to the original purchaser/payment method
Need Help?
If you have any questions about returns or refunds, contact us at:
We’re here to help and want your experience with NalaynShareef.co.uk to be a positive one.
Your Legal Rights
This policy is provided in addition to, and does not affect, your statutory rights under applicable UK consumer law.
